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West Virginia Welcome!

West Virginia Welcome! is a comprehensive, half-day training course designed and developed by West Virginians to improve the quality of service that all guests of the mountain state receive.

This common sense, proactive training provides participants with the skills necessary to deliver exemplary service to all of the state's visitors and citizens.

The core of the West Virginia Welcome! training program is based upon two simple principles: go beyond what is expected and give customers more than they anticipate.

Who should offer the West Virginia Welcome! training program to their employees?

Any company or organization whose personnel have daily contact with the general public (not just travelers) can benefit from the West Virginia Welcome! program.

What do West Virginia Welcome! Participants Learn?

West Virginia Welcome! participants learn how to:

• Improve the quality of service they provide their guests.
• Exceed guest expectations and build customer loyalty with exceptional service.
• Be visitor-sensitive and search for opportunities to assist visitors.
• Create consistent levels of service.
• Be familiar with West Virginia attractions, landmarks, and travel-related businesses.

How is West Virginia Welcome! Delivered?

West Virginia Welcome! was created to enhance and complement practically any organization’s existing training program while working equally well as stand-alone training. Professionally produced, well-written, handbooks and other supplemental materials allow the WV HEAT trainers to present the course in about three hours.

How is West Virginia Welcome! Priced?

$300 registration fee per class. All materials are included. There is a maximum of 25 employees per class. Discounted rates are available for multiple classes!