West Virginia Welcome

Hospitality is vital to your guests' satisfaction and meeting customer service expectations. The West Virginia Department of Education's Hospitality Education and Training program offers FREE access to frontline employee hospitality training. The HEAT program has partnered with WVHTA and WVU Extension Service to offer free online certification!

On-site training is 2 hours long delivered in a classroom style by a HEAT trainer without cost. Participants who complete the training receive a certificate and a pin. Request a date and time on this site under "Training", then "Register".

On-line training takes approximately 60 minutes and it's free! An assessment must be completed to acquire the certificate. Go to the link: http://cewd.ext.wvu.edu/west-virginia-welcome. Participants create a user name and login and click on the WV Welcome course. On-line participants are registered with the WVU Extension Service and the HEAT program as being certified.