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Changes and Corrections to E-rate InformationThe Receipt Acknowledgment Letter (RAL) is sent to the applicant and the Service Provider, to indicate what has been entered into the SLD data system from the applicant’s Form 471. The RAL is used to confirm accurate data entry. It is a mechanism by which the applicant can indicate that there have been errors in data entry or that the FRN was incorrectly presented by the applicant and thus needs correction. (Old USAC/SLD Web Site: Service Provider Manual - Chapter 6 - SLD Communications Regarding Applications)A Corrective SPIN change is a notification to the Schools and Libraries Division (SLD) that the SPIN associated with a Funding Request Number (FRN) is not correct. This occurs when (1) either the applicant or the SLD made a data entry error or (2) a change occurred that was not initiated by the applicant. (USAC/SLD Reference Area: SPIN Change Guidance) An Operational SPIN change is a request to change the service provider associated with an FRN. The change in service provider is a result of a deliberate decision by the applicant to change the service provider supplying the services for an FRN. (USAC/SLD Reference Area: SPIN Change Guidance) A service substitution is a change in the products and/or services specified in the Services Ordered and Certification Form, FCC Form 471. In certain limited circumstances, applicants or service providers may request and be approved for service substitutions. In addition, service providers or equipment manufacturers may submit a "global" service substitution in certain instances. Service substitutions encompass changes in the technical components (whether products or services or both) specified in the Item 21 Attachment for a Form 471, Block 5 Discount Funding Request. (USAC/SLD Reference Area: Service Substitutions) The Good Samaritan policy is a procedure that USAC has implemented to address specific situations in which a funding commitment has been approved, services have been rendered and paid for by the applicant at the undiscounted rate during a particular funding year, but the Billed Entity Applicant Reimbursement (BEAR) cannot be processed for various reasons, such as the service provider originally selected by the applicant has gone out of business, or filed for bankruptcy protection before receiving BEAR payment(s) for the applicant. Under those circumstances, USAC permits the applicant to obtain BEAR payments through a substitute service provider, known as Good Samaritan. The role of the Good Samaritan is simply to receive the BEAR payment from USAC and pass the reimbursement through to the applicant. (FCC Web Site: FCC Order on Reconsideration and Fourth Report and Order, Footnote 39) Invoice Deadline Extensions: USAC/SLD will entertain requests for exceptions to invoice deadlines (that is, requests to honor “late” invoices). (USAC/SLD Web Site: Service Provider Manual - Chapter 7 – Post-Commitment Events) USAC provides for the extension of invoice deadlines under certain conditions. These conditions include:
USAC/SLD PowerPoints and Documents:2006 PowerPoint (USAC): Ministerial and Clerical Errors2003 PowerPoint (USAC): Changes and Corrections USAC/SLD Web Site (PDF): Service Substitution Checklist [PDF, 9KB] USAC/SLD Web Site (PDF): Service Substitution – Sample [PDF, 287KB] USAC/SLD Web Site (PDF): Service Provider (SPIN) Change Checklist [PDF, 12KB]
Additional Related References:
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