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It's good to come to a WIN/WIN solution,whenever possible. This allows everyone to have some measure of success and feel as if their needs are being met. Remember, the steps for problem-solving that have been introduced in this lesson will help you get that win/win situation if possible.

  1. Describe the problem
  2. Set goals
  3. Diagnose the problem
  4. Propose solutions
  5. Choose the best solution
  6. Design a plan of action

Congratulations on completing this Problem Solving module. Please contact your Workforce Development Center to complete the Problem-Solving Post Test.

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This program was developed by the West Virginia State Department of Education, the West Virginia Workplace Education Program, and the Regional Education Service Agency (RESA) V.