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Course Description
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Workplace Skills
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 Let's take a look at the situation described below:

Larry has worked at a liquor store for several months.  As he has grown more familiar with the store and his coworkers, he has realized that bottles are being removed from the shelves at night while the store is closed.  He doesn’t understand why until one night he notices that Jim, a fellow employee, is slipping one of the bottles into his lunch box.  He is surprised.  Jim is a fun coworker, and their employer obviously trusts him.  From that moment on, Larry keeps his eye on Jim, and discovers that this is a weekly occurrence.  Larry has a challenge.

  • What is the problem?
The problem is that bottles are being removed from the shelves  at night.
  • What are some possible options that Larry should consider to try and solve the problem? 
Well, he could confront Jim and tell him he has seen the theft or he could speak with the manager about the problem. These are not the only two options available to Larry. Try to think about at least one other option Larry might have to solve the problem.

The situation described above is one you might actually experience in the workplace. However, the problem solving skills you will learn in this section can be applied to any situation to help find a solution. If you follow these steps in order, you will be better equipped to solve any problem you might run across.

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This program was developed by the West Virginia State Department of Education, the West Virginia Workplace Education Program, and the Regional Education Service Agency (RESA) V.