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Listening For Understanding

No communication skill is more important than listening. We spend more time listening than doing any other activity except breathing. Unfortunately, we listen with only 25% of our potential.

Listening for understanding is an attitude. Your effectiveness personally and at work depends a great deal on your ability to listen. The listener’s purpose is to get a clear picture of what the speaker is saying. Your effectiveness as a listener is revealed in the same way as the speaker's message: through your eyes, facial expressions, voice, emotions and words.

 

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This program was developed by the West Virginia State Department of Education, the West Virginia Workplace Education Program, and the Regional Education Service Agency (RESA) V.