Fighting Fair ~ A Guide to Resolving Conflicts
Using the guide you've
just printed, describe a situation where you could have used some
of the skills discussed in this module to resolve a conflict to
a better outcome. Describe the original situation and outcome
and then describe how you could have altered the outcome.
completing the Dealing with Difficult Situations module! In this
module, you have learned about conflict resolution in the workplace
and were provided with techniques to help resolve conflicts. Another
job well done! Now it is time to try the Dealing with Difficult
Situations post test. Please see your Workforce Development Center
to obtain the test.
This program was developed
by the West Virginia State Department of Education, the West Virginia
Workplace Education Program, and the Regional Education Service
Agency (RESA) V.