Fighting Fair ~ A Guide to Resolving Conflicts

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Using the guide you've just printed, describe a situation where you could have used some of the skills discussed in this module to resolve a conflict to a better outcome. Describe the original situation and outcome and then describe how you could have altered the outcome.

Conclusion

Congratulations on completing the Dealing with Difficult Situations module! In this module, you have learned about conflict resolution in the workplace and were provided with techniques to help resolve conflicts. Another job well done! Now it is time to try the Dealing with Difficult Situations post test. Please see your Workforce Development Center to obtain the test.

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