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Course Description
Getting Started
Workplace Skills
Computer Skills
Activity Checklist
Time for an activity!
Time for an Activity!
Open and Print a File
Open and Print a File
Link to another website!
Link to another website!
W.Va. DOE Logo
Click on the folder below to open and print the "Fighting Fair" guide to resolving conflicts.

Click here to open the file! Fighting Fair ~ A Guide to Resolving Conflicts

Name:         Email:

Date:        County:

Using the guide you've just printed, describe a situation where you could have used some of the skills discussed in this module to resolve a conflict to a better outcome. Describe the original situation and outcome and then describe how you could have altered the outcome.


Congratulations on completing the Dealing with Difficult Situations module! In this module, you have learned about conflict resolution in the workplace and were provided with techniques to help resolve conflicts. Another job well done! Now it is time to try the Dealing with Difficult Situations post test. Please see your Workforce Development Center to obtain the test.

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This program was developed by the West Virginia State Department of Education, the West Virginia Workplace Education Program, and the Regional Education Service Agency (RESA) V.