Dealing with Difficult Situations
can occur either verbally (words) or non-verbally (body language,
gestures, etc.). In some instances, a message is being conveyed
through spoken words, but the sender's "body language"
seems to contradict the message. When non-verbal messages conflict
with spoken words, we tend to look more favorably at message
the body language is sending over the spoken words. Being
able to “read” non-verbal gestures and signals is a highly practical
and valuable communication skill. You need to learn the
body language that you use yourself unconsciously and also the
non-verbal messages you receive from others through the use
of body language.
and Non-Verbal Communication
have proven that there are differences between the non-verbal
communication of males and females.
on the file folder below to open and print the resources
sheet, "Gender and Non-Verbal Communication."
The sheet contains some differences between males and
females regarding non-verbal communication. Each
example is based on at least one research study, most
on two or more. Some differences are dependent on
age and culture.
these studies are based on tendencies and cannot predict
Gender and Non-Verbal Communication (open and print this
file for your resource folder)
This program was developed
by the West Virginia State Department of Education, the West Virginia
Workplace Education Program, and the Regional Education Service
Agency (RESA) V.