Sometimes, a customer's first contact with a company can be by phone. Remember, when you answer the telephone at your place of employment, you are representing your company, and you want to leave a good impression with the client or customer.  When dealing with customers face to face, it's always important to be aware of body language as well as the tone of your voice. Neglecting these two vital forms of communication can result in the sending and receiving of false messages.

Congratulations on completing the Communicating in the Workplace Module. Please contact your Workforce Development Center to take the post test.