is a sharing of ideas or information. No matter what kind
of job you have at some time or another you are going to have
to be able to respond effectively to a customer's requests
and needs. When dealing with the public, it’s important to
use good communication skills. As important as listening skills
are to effective communication, so too is being attentive
to body language and problem solving. Together these skills
are invaluable when dealing with the public.
of a time when you were not sure how to respond to a customer.
did you feel? Have
you ever been in a situation in which a customer responded
to you in such a way to make you angry or upset? How did you
handle the situation?
learning how to more effectively communicate, you will learn
how to recognize body language signals, resolve customer dissatisfaction
and focus on ways to make positive
responses while maintaining good customer relations.